privacy policy

FINEMEIDX Co., Ltd Privacy Policy

FINEMEDIX Co., Ltd (‘https://finemedix.com//’ hereinafter referred to as the “Company”) has established the following privacy policy in accordance with the Personal Information Protection Act to protect users’ personal information, safeguard their rights, and facilitate the smooth resolution of any related concerns.

1. Collected Personal Information

The Company collects and processes personal information for the following purposes and does not use it for any other purposes.

■ Collected Information:

• Name, login ID, password, home phone number, home address, mobile phone number, access logs

■ Methods of Collection:

• Website (membership registration), delivery requests

2. Purpose of Collecting and Using Personal Information

The Company uses the collected personal information for the following purposes:

• Provision of services and payment processing
  • Fulfilling service contracts and processing payments for purchases
• Member management
  • Identity verification for using membership services

3. Retention and Use Period of Personal Information

In principle, the Company promptly disposes of collected personal information once the purpose of its use has been achieved. However, the following information is retained for specified periods for legal and internal policy reasons.

A. Retention for Internal Policy Reasons

• Fraudulent usage records
  • Retention Reason: Prevention of fraudulent use
  • Retention Period: 1 year

B. Retention for Legal Reasons

According to applicable laws, such as the Commercial Act and the Act on Consumer Protection in Electronic Commerce, the Company retains personal information for specific periods:

• Records on contracts or withdrawal of offers

• • Retention Reason: Act on Consumer Protection in Electronic Commerce
  • Retention Period: 5 years

• Records on payments and supply of goods

• • Retention Reason: Act on Consumer Protection in Electronic Commerce
  • Retention Period: 5 years

• Records on electronic financial transactions

• • Retention Reason: Electronic Financial Transactions Act
  • Retention Period: 5 years

• Records on consumer complaints or dispute resolutions

• • Retention Reason: Act on Consumer Protection in Electronic Commerce
  • Retention Period: 3 years

4. Procedure and Method of Personal Information Disposal

The Company follows strict procedures and methods for disposing of personal information once the purpose of its use has been achieved.

■ Disposal Procedure

Personal information entered by users for membership registration is transferred to a separate database (or a separate document storage for paper records) once its purpose is fulfilled. It is then retained for a specific period in accordance with legal requirements and internal policies before being permanently deleted. Personal information stored separately is not used for any purpose other than those specified by law.

■ Disposal Method

• Personal information stored in electronic files is permanently deleted using technical methods that prevent recovery.
• Personal information stored on paper is shredded or incinerated.

5. Provision of Personal Information

The Company does not provide users’ personal information to external parties in principle. However, exceptions apply in the following cases:

• When necessary for product delivery, installation, or after-sales service (name, mobile phone number, installation address)
• When the user has given prior consent

6. Entrustment of Personal Information Processing

The Company does not entrust users’ personal information to third parties other than contracted delivery, installation, and after-sales service providers without the user’s consent. If the Company needs to entrust personal information processing in the future, it will notify users and obtain prior consent if necessary.

7. Rights of Users and Legal Representatives and How to Exercise Them

Users and their legal representatives can access, modify, or request the deletion of their personal information at any time. They can also request membership cancellation.

To access or modify personal information, users can go to the “Edit Personal Information” section (or “Modify Member Information”). To withdraw consent, they can click “Withdraw Membership” and go through an identity verification process. Alternatively, users can contact the Company’s personal information manager via mail, phone, or email, and the Company will take action without delay.

If a user requests a correction to their personal information, the Company will not use or provide the information until the correction is completed. If incorrect information has already been provided to a third party, the Company will notify the third party immediately to ensure the correction is made.

Personal information that has been deleted or withdrawn upon the user’s request will be processed in accordance with the Company’s retention policies and will not be used for any other purpose.

8. Use of Cookies and Their Management

The Company uses cookies, which are small text files stored on users’ computers, to save and retrieve login information.

▶ Purpose of Using Cookies

Cookies are used to analyze login frequency and visit times of both members and non-members, track user preferences, monitor participation in promotions and events, and provide personalized services.

▶ How to Disable Cookies

Users have the option to accept, confirm, or refuse the storage of cookies. They can adjust these settings in their web browsers:

Example (for Internet Explorer):
Go to Tools → Internet Options → Privacy to configure cookie settings.

However, if cookies are disabled, users may experience difficulty accessing certain services.

9. Personal Information Complaints and Inquiries

To protect personal information and handle related complaints, the Company has designated the following person in charge of personal information management:

Personal Information Manager

• Name: Yerin Jeon
• Email: finemedix@finemedix.com
• Phone Number: +82-2-785-8389

Users can report any privacy-related complaints to the personal information manager. The Company will promptly provide sufficient responses to inquiries.

If users need to file a complaint or request consultation regarding privacy violations, they can contact the following institutions:

1. Personal Dispute Mediation Committee (www.1336.or.kr / 1336)
2. Korea Internet & Security Agency (ePrivacy Certification) (www.eprivacy.or.kr / +82-2-580-0533~4)
3. Supreme Prosecutors’ Office Cybercrime Investigation Center (http://icic.sppo.go.kr / +82-2-3480-3600)
4. National Police Agency Cyber Terror Response Center (www.ctrc.go.kr / +82-2-392-0330)